09: I can't get to my webmail.

If you receive an error message about an "invalid session cookie" when you try to log in, the most likely cause is that you did not log out of your webmail the last time you used it, and the webmail system thinks you are still logged in from another location. This is easily resolved; simply call us at 866-620-8650, use the Online Chat, or fill out an on-line support ticket describing the issue and we will reset the cookie for you. To avoid this problem, remember always to click the "Logout" button at the top of the webmail screen when you are finished.

If you receive a different error, another likely cause is that your disk quota is full. Each time you open webmail, the system has to create some small temporary files to keep track of your webmail session; if you are completely out of space, it is unable to create those files. You will need to use the File Manager from your site's Control Panel to remove some files and clear space before your webmail will work properly again.

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