Articles

 01: I signed up with you a day or so ago and still can't see my website using my domain name. When will my domain work?

In most cases you either purchased your domain through us or you are moving your domain from...

 02: I published my website to the server but can't see it. I still see a directory of files.

This can be one of two things. The files were uploaded to the wrong directory or the main file to...

 03: I changed my password and can't get to my Control Panel?

First, you will need to wait at least 10 minutes for the change to take effect. Then, shut down...

 04: I am having problems sending email.

There are two most probable reasons you may be having trouble with your outgoing mail. The most...

 05: How do I renew my account?

When your initial billing period is up, we automatically renew it unless you...

 06: Why has my domain 'temporarily been disabled?

If you ever see this message instead of your webpage, that means your site has been...

 07: What is a quota? Why am I at my limit? What is a grace period and why am I in it?

Your hosting account comes with two quotas. One of these is for the amount of files you're...

 08: Why am I getting so much spam?

Part of the reason you are getting spam is that spammers have very sophisticated techniques for...

 09: I can't get to my webmail.

If you receive an error message about an "invalid session cookie" when you try to log in, the...

 10: I can't get to my website! Where is it?

If you see a "This domain has temporarily been disabled" message, see #6.If you see a directory...