If you see a "This domain has temporarily been disabled" message, see #6.
If you see a directory of files instead of the pages you just uploaded, see #2.
If you get a "[domain name] could not be found" message, this could mean a number of things. Here are some troubleshooting steps to try before you call us.
1) Check your spelling. It is often easy to make a typo, and the computer isn't able to guess what you really meant. A surprising number of website "problems" are resolved when people take a closer look at what they typed.
2) Try to load any other website, such as www.google.com or www.cnn.com. If you are not able to load those websites either, that means the cause is something local to you. Check to make sure your ethernet cables are connected and that your router, cablemodem, and/or DSL modem is functioning properly.
If you see no obvious problems, try turning off your computer, router, and/or modem for a minute or so, then restarting first the modem/routers and then your computer. If this does not restore your connection, you will need to call your ISP to troubleshoot further. If you are able to load other webpages besides your own, proceed to step 3.
3) Check your DNS settings. When you register your domain name, you are asked to enter the addresses of the Domain Name Servers (DNS) associated with that domain. When someone tries to load your website, the Domain Name Servers tell his web browser whose computers are hosting that site and where to go to find it; if they're the wrong ones, they won't be able to find your website.
To check your nameserver settings, you will need to do a WHOIS lookup. Go to www.whois-search.com, type your domain name into the search box, and click "Search". Scroll down the results until you find the "Name Server" lines.
Depending on whether you're on a PremiereOne or VirtualOne plan, your name servers should usually end in teammediaonline.com or tmodns.com. If they do not, you may need to log into your domain name management account (or call your domain name registrar) and change them.
4) If the above troubleshooting steps do not work, or you are uncertain how to perform them, call us at 866-620-8650 and we will assist you further.
If you are one of our more technically-inclined customers, you may have tried a PING or TRACEROUTE to see whether your site is up. Note that our servers block all ping and traceroute traffic to protect our sites from ping-flood denial-of-service attacks, so these diagnostics will be unsuccessful even if your site is fully functional. Additionally with our new firewalls customer have been known to block themselves from our servers for trying to enter in a user name and password more then a few times.
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